PRIVACY POLICY

Last updated: March 2026

Solver Performance, LLC (“we,” “us,” or “our”) operates globally and is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

• Personal Information: Name, email address, phone number, and business details you voluntarily provide when filling out forms or engaging our services.
• Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically.
• Communication Data: Records of correspondence if you contact us via email, phone, or our contact form.

2. How We Use Your Information

• Provide, operate, and maintain our consulting and training services
• Process payments and send transaction confirmations
• Communicate with you about our services, updates, and offers
• Analyze website usage to improve our site and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our business (e.g., Stripe for payments, email platforms), provided they agree to keep this information confidential.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All payment processing is handled securely through Stripe’s PCI-compliant infrastructure.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. Contact us to exercise these rights.

7. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to such transfers.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

COOKIE POLICY

Last updated: March 2026

This Cookie Policy explains how Solver Performance, LLC uses cookies and similar tracking technologies when you visit our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and understand how you interact with the site.

2. Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to display relevant advertisements (e.g., Facebook Pixel, Google Ads).
• Payment Cookies: Required by Stripe to process payments securely and prevent fraud.

3. Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website and payment processing.

4. Consent

By continuing to use our website, you consent to the use of cookies as described in this policy.

TERMS & CONDITIONS

Last updated: March 2026

These Terms and Conditions govern your use of the website and services provided by Solver Performance, LLC, a limited liability company registered in the State of New Mexico, United States.

1. Services

Solver Performance, LLC provides professional fitness and training consulting services, including certifications, in-company training programs, official center licensing, and access to a professional community. Services are delivered both online and in-person to clients worldwide.

2. Eligibility

By engaging our services, you represent that you are at least 18 years old and have the legal authority to enter into a binding agreement.

3. Payments & Billing

• All payments are processed securely through Stripe.
• Prices are quoted in USD unless otherwise specified.
• Subscription services are billed on a recurring basis as specified at the time of purchase.
• One-time payments are due at the time of enrollment or service agreement.
• You agree to provide accurate and complete billing information.

4. Subscription Terms

Subscription services automatically renew at the end of each billing period unless canceled. You may cancel at any time through your account or by contacting us. Cancellation takes effect at the end of the current billing period.

5. Intellectual Property

All materials, methodologies, training content, documents, and deliverables remain the intellectual property of Solver Performance, LLC. Upon full payment, clients receive a non-exclusive, non-transferable license to use the materials for their professional practice.

6. Limitation of Liability

Solver Performance, LLC provides consulting and training services. Results may vary depending on implementation. We do not guarantee specific business outcomes. Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim.

7. Governing Law

These Terms shall be governed by the laws of the State of New Mexico, United States. Disputes shall be resolved through binding arbitration in Albuquerque, New Mexico.

8. Contact Information

For questions about these terms, you may contact us at the details below. This information is also available on our website and on your Stripe payment receipt.

REFUND POLICY

Last updated: March 2026

At Solver Performance, LLC, we are committed to delivering high-quality training and consulting services. This policy outlines the terms under which refunds may be issued.

1. Certification & Course Programs

• Before Access: Full refund if you cancel before accessing any course content.
• Within 7 Days: If you are not satisfied within the first 7 days of enrollment, you may request a full refund. Processed within 10 business days.
• After 7 Days: Evaluated case-by-case. A prorated refund may be issued for content not yet accessed.

2. In-Company Training

• Before Delivery: Full refund if canceled at least 14 days before the scheduled training date.
• Within 14 Days: 50% refund if canceled less than 14 days before the scheduled date.
• After Delivery: No refund after training has been delivered.

3. Subscription Services

Subscriptions may be canceled at any time. No refund for the current billing period, but access continues until the end of the paid period.

4. Digital Products

Due to the nature of digital products (training materials, templates, resources), once delivered, these items are non-refundable. If a deliverable contains errors, we will revise it at no additional cost.

5. How to Request a Refund

Contact us at ivangmpt@gmail.com with your full name, date of purchase, and reason for the request. Approved refunds are processed within 10 business days via the original payment method (Stripe).

6. Exceptions

Refunds will not be issued for failure to achieve specific results, as outcomes depend on individual implementation and effort.